Furniture News meets Ivor Lefton, MD of independent retailer Taskers of Accrington, which sells leading lounge, dining and bedroom furniture brands, plus carpets and flooring from its flagship showroom in Lancashire, alongside its website.
Three words that describe your business
The last trade show you visited
Manchester Furniture Show.
Your most praiseworthy supplier
Alexander & James is currently our top supplier. It offers a great range of upholstery, fantastic build quality and value for money. What’s more, it’s always on-trend.
Your best-performing product
Our top products are from Alexander & James.
Your personal favourite
We have some new ranges in from Collins & Hayes, which we think represent fabulous quality and style.
Your approach to staff training
As our staff are based at a single site, we have the luxury of providing bespoke training to everyone based on their current strengths and skills, and the areas they want to develop. We believe in investing our time and resources into supporting each member of staff to allow them to progress within their role and within the company.
The most significant change you’ve made in your business recently
The most significant change to the business was our full showroom refurbishment in 2016. It included the installation of a lighting department and an amazing selection of accessories, giving customers the opportunity to create their own fabulous home environment from the world’s leading furniture suppliers, all under one roof.
The tastes that best reflect your audience
We really do have an extremely broad customer base, which we are able to cater to with our 40,000 sqft showroom.
The technology you’ve introduced most recently
A fully integrated PoS, accounts, and stock system, including the ability for salespeople to input orders straight onto an iPad while they are with the customer. Our website is also fully transactional, allowing customers to choose their own fabrics, options and extras.
Your top selling tip
By sticking to our core values, we do not have to oversell to our customers – they find us, and return time after time.