The furniture industry is thriving, says returns and claims management specialist Claimlane – but behind the growth, operational efficiency persists in areas such as returns and warranty claims management. Luckily, explains Choukri Zerhouni, Claimlane’s co-founder and VP of sales, there’s a technology-based solution that can make all the difference in that regard …
“In 2024, the UK furniture market is set to generate $23.74b in revenue, with steady annual growth of +2.04% forecasted through 2029. But behind these promising numbers lies an all too familiar challenge – operational efficiency,” states Claimlane.
“Even as revenues climb, many furniture brands and retailers are grappling with the hidden costs of inefficiencies in their processes – and one area that continues to demand attention is returns and warranty claims management, an operational hurdle that’s historically been as frustrating as assembling flat-pack furniture without an instruction manual.
“Claimlane is here to change that narrative. By making returns and claims management effortless, our solution helps retailers save time, cut costs, and win back customer loyalty.”
So, how might technology revolutionise the furniture industry’s approach to returns? Furniture News asked Choukri to elaborate …
Read our Q&A with Choukri in January's issue, and visit Claimlane on stand 5-J60 at this year’s January Furniture Show.
