Arighi Bianchi, which has been making and selling contemporary and traditional furniture and furnishings in Macclesfield, Cheshire for over 150 years, has joined The Furniture Ombudsman (TFO).

TFO specialises in providing alternative dispute resolution solutions for consumers and retailers in the furniture and home improvement industries. It also aims to raise standards and inspire consumer confidence.

Nick Bianchi, director at Arighi Bianchi, says: “Our standards of service that have been passed down over the years, making the store a key lifestyle destination for generations of customers.

“Customers have been used to dealing with our wonderful staff, many of whom have worked there in the footsteps of their parents. We pride ourselves on our excellent customer service, so joining TFO is an obvious next step to providing complete customer reassurance.”

Jon Walters, service delivery manager for TFO, adds: "We are delighted to welcome Arighi Bianchi as members of The Furniture Ombudsman. Our members provide their customers with additional protection which inspires consumer confidence. It is always pleasing when a retailer wishes to highlight their responsible business practices. We advise customers to look for our logo when making a furniture purchase and you will find Arighi Bianchi listed in our online store locator.”