Made.com's CEO Philippe Chainieux (pictured) is stepping down from his role today, for family reasons.
Nicola Thompson, currently the group's COO, will assume the position of interim CEO with immediate effect, working closely alongside CFO Adrian Evans.
Nicola has held the role of COO since September 2019 and has over 20 years of retail experience – more than 10 of them in senior leadership positions within high-growth, international ecommerce businesses.
Susanne Given, Made's chair. says: "I would like to thank Philippe for his dedication and hard work over the last nine years, during which he and the Made team have built this exciting, unique and successful digital consumer business. In 2021 we delivered record revenues and finished the year in a strong financial position. It is with sadness and understanding that the board accepts Philippe's resignation and we wish him and his family well for the future.
"Nicola is an exceptional colleague and impressive leader, and the board and I look forward to continuing to work with her, alongside Adrian and the rest of the leadership team."
Philippe comments: "It is with sadness I have to pause my professional activities to take care of my family. I am incredibly grateful to have been part of the fantastic success story of Made, and I am very proud of what has been achieved over the last nine years. I have worked closely with Nicola over the past two-and-a-half years, and cannot emphasise enough how instrumental she has been in growing our business, through designing and implementing our strategic plan. I am leaving the business safely in her very capable hands."
Nicola comments: "Made is an incredible business with a strong brand and consumer proposition, that truly understands its digital native customer base. I look forward to continuing to work closely with the board and the leadership team to execute our strategy, focusing on enhancing the customer experience, developing our curated range and growing our fantastic brand internationally."