Online furniture retailer French Bedroom (formerly The French Bedroom Company) has scooped the Gold Tier Award for Best eCommerce Customer Service at this year's eCommerce Awards, which took place on 28th September at the Troxy London.

"The judges were really impressed with the well-plotted customer journey strategy, and how French Bedroom combined automated investment and personal human interaction," states the eCommerce Awards, which were delivered by eCommerce Expo in partnership with IMRG. "The positive customer reviews and high Trustpilot scores speak volumes."

Georgia Metcalfe, founder of French bedroom, says: "We have five company values, one of which is we care how our customers feel. Customers are at the heart of our business, and gratitude is our attitude. Our hands-on and human conversational commerce and customer touchpoints are vital in ensuring our customers feel looked after – we’re delighted that 30% of our customers are making repeat purchases.”

“Thank you to the judges’ for their comments, and to the eCommerce Awards 2022 for recognising our efforts with their Gold Tier Award!”

Pictured: French Bedroom’s customer experience co-ordinator Connor Webb and head of brand Holly Yates receiving the award