A course specifically aimed at helping bed industry professionals understand consumer law and know where to begin when addressing even the most unusual problems takes place in September.
In response to a continued high-level of interest from both retailers and manufacturers, the Understanding Consumer Law and Bed Complaints training course, which is run by friendly legal experts in consumer law at The Furniture Ombudsman (TFO), is next set to take place on Tuesday 9th September.
“This course has proven to be extremely popular with bed industry professionals who want to gain a better understanding of consumer law in their specific sector and use what they learn from the course to develop the way they interact with customers,” says Jane Parsons, adjudicator and trainer for TFO.
The course is run in conjunction with the National Bed Federation (NBF), the recognised trade association representing UK manufacturers of beds and mattresses and their suppliers. Keen to ensure that suitable training was created for its sector, the content was developed and delivered by TFO with the NBF’s involvement.
The course covers aspects on consumer legislation and its practical application, along with a guide to the common types of complaints in the beds sector. Examples of this include knowing when a customer is able to reject the goods in their entirety, bed bugs, and the law around distance selling.
The course also covers what to consider when evaluating a complaint, with detailed examples of potential outcomes based on TFO’s experiences. TFO’s highly qualified trainers will help delegates gain an understanding of contracts and legal rights, including the Sale of Goods Act and Distance Selling Regulations.
Jane continues: “Overall, knowing the law and where you stand with consumers and your own legal rights is beneficial for your bottom line. We use real-life case studies to show the types of issues that occur and how they have been resolved. We are also experienced and qualified adjudicators, so we are in a unique position to be able to combine first-hand practical knowledge with an in-depth understanding of consumer law. This has been a really popular course, so I recommend that interested parties book their place now to avoid disappointment.”
Places on the course cost £250 (plus VAT), but members of the Ombudsman and NBF will receive a discounted rate. For more information or to book a place, visit www.thefurnitureombudsman.org/training, email [email protected] or call 0845 653 2064.
