Certsure has appointed The Furniture Ombudsman as a provider of Alternative Dispute Resolution (ADR) services.
Certsure, which operates the NICEIC and ELECSA brands, has been assessing the electrical competence of electricians in the home improvement sector for over fifty years and currently maintains a roll of more than 33,000 registered contractors. It chose to work with The Furniture Ombudsman to show its ongoing commitment to customer satisfaction.
The Furniture Ombudsman specialises in ADR and aims to raise standards, improve service and inspire consumer confidence in the furniture and home improvement industries.
Emma Clancy, CEO of Certsure, says: “We are pleased to have appointed the expert ADR and legal professionals at The Furniture Ombudsman to provide us with their range of services. Our organisations share the goal of raising standards to improve the lives of consumers.”
Kevin Grix, chief executive and chief ombudsman of The Furniture Ombudsman, says: “We are delighted to have been selected as ADR provider for Certsure. They surveyed the ADR landscape and found we are unparalleled in the experience and services we provide. Our key aims are to provide first-class ADR, inspire consumer confidence and help raise industry standards. Our ability to achieve these aims increases with each business that uses our service.”
