A certification scheme which demonstrates to customers a commitment to providing a high-quality, kitchen, bedroom and bathroom installation services, will be launched to independent retailers at kbb LDN – part of ExCeL London’s May Design Series taking place between 19th-21st May – on stand G30.
Already held by many major retailers, FIRA Gold Installation Certification is a quality mark certified by FIRA. To help raise standards across the industry, the scheme is now available at a special new rate for those with a turnover of under £5m.
Inga Wells, head of marketing at FIRA, says: “This is a fantastic opportunity for businesses to reassure their customers of their commitment to excellence in delivering a first-class, professional installation service. Feedback from retailers is that they recognise how the certification can help gain a competitive advantage by promoting the benefits of FIRA Gold to their customers, and that it will help enhance their reputation and boost sales.”
The certification is awarded following an annual audit to ensure all staff work to the best-practice, industry standards and legislation by using a comprehensive technical manual developed by FIRA. This helps to reduce issues arising from the installation of a product, be it kitchen, bedroom or bathroom, and ensures a consistent quality of fit. The certification also reviews the company’s complaints system to help ensure the highest level of customer service.
