A family-run furniture retailer of over 65 years, based in Orpington, Kent, has joined The Furniture Ombudsman to show its ongoing commitment to customer satisfaction. Thornburrows is an independent retailer with comprehensive collections of furniture, carpets, beds and furnishing accessories. The Furniture Ombudsman specialises in providing Alternative Dispute Resolution solutions for consumers and retailers in the furniture and home improvement industries. It also aims to raise standards, improve service and inspire consumer confidence.
Steve Raper, director at Thornburrows, says: "Thornburrows have always been committed to offering excellent customer service, and to go the extra mile to insure that our customers are satisfied with their purchase. We are very pleased that we have become members of The Furniture Ombudsman which will enhance our reputation as being a responsible retailer and give our customers peace of mind when purchasing from us."
Kevin Grix, chief ombudsman and chief executive of The Furniture Ombudsman, adds: “It is always pleasing when a retailer wishes to highlight their responsible business practices and we are therefore delighted to welcome Thornburrows as members of The Furniture Ombudsman. Our key aims are to inspire consumer confidence and help raise industry standards, and our ability to achieve these increases with each business that becomes a member of our service.”
