20 May 2024, 10:25
By Furniture News Mar 11, 2014

New furniture guarantee backed by industry experts

A British furniture designer and manufacturer of traditionally-handcrafted seating is the first to have a guarantee backed by one of the world’s leading furniture technology centres.

John Sankey has announced the launch of a lifetime guarantee, endorsed by FIRA International, on all its wood frames and springs.

Phil Reynolds, FIRA International COO, says: “John Sankey is showing its confidence in the craftsmanship of its seating range by deciding to give customers a lifetime guarantee on wood frames and springs. If a problem does occur, a highly skilled and experienced FIRA service technician will validate the claim, carry out a repair or authorise a replacement accordingly. We are endorsing this guarantee as we are also confident in the product and the skills of our technicians and the repairs they carry out in their after-sales care and repair service role.

Jane Levick, marketing and brand manager for John Sankey, says: “We’re extremely proud to be the first manufacturer to introduce a unique lifetime guarantee on all of our wood frames and springs that is endorsed by FIRA. Honouring the beauty of British craftsmanship, our custom-made furniture is expertly crafted by hand using the finest manufacturing practices to ensure each piece meets stringent standards and will last for decades. From our well-engineered frames to our sumptuous fillings that are skilfully teased and stitched into place, we are fully devoted to creating enduring pieces that promise unrivalled comfort; the lifetime guarantee demonstrates our confidence in this.”

John Sankey is a full member of The Furniture Ombudsman, so if a customer is unhappy with the service they have the reassurance they are able to use the services of an independent third-party to help resolve any issues.

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