The Ombuds Group has been recognised as one of The Sunday Times Best Places to Work 2026, marking the second consecutive year the organisation has received the national recognition.
The award celebrates organisations with the highest levels of employee engagement and workplace satisfaction across the UK, recognising businesses that consistently put their people at the heart of their culture and operations.
The achievement follows another significant year of growth and development for The Ombuds Group, during which the organisation strengthened its employee wellbeing metrics and achieved a positive reduction in flight risk indicators, reflecting increasing levels of engagement, stability and satisfaction across the business.
The organisation also achieved Gold Level Accreditation from the Four Day Week Foundation, reinforcing its commitment to flexible, people-focused ways of working through its established 32-hour working week model.
Alongside continued operational growth, The Ombuds Group has continued to invest in employee wellbeing, professional development and workplace culture through initiatives including accredited training programmes, flexible working arrangements, comprehensive wellbeing support and collaborative social spaces designed to help colleagues thrive both personally and professionally.
Kevin Grix, group chief ombudsman and CEO at The Ombuds Group, says: “Winning this award for a second consecutive year is a fantastic achievement and reflects the culture our people create every day. We are incredibly proud to have built an environment where colleagues feel trusted, supported and empowered to do meaningful work.”
The Ombuds Group provides independent dispute resolution and ombudsman services across multiple sectors, helping consumers and businesses resolve complaints fairly and effectively.
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