Rhenus Home Delivery UK is set to open its new training facility, the Academy of Excellence, at Magna Park, Lutterworth this spring.
The state-of-the-art centre will be fully equipped with classrooms and showrooms that have been staged to create real-world home environments including a bedroom, living room and dining room – and on-site classroom training will ensure that the company’s two-man home delivery crews operate to the highest standards, including practical training on product handling within the home.
Meanwhile, warehouse processes and operational courses will cover all aspects of health and safety, customer interaction and material handling theory and practice.
The academy will also offer interactive e-learning courses on the company’s in-house transport and warehouse management systems, as well as certified customer service training, health and safety and fire safety training. Materials handling training – including very narrow aisle, electric, counterbalance and lift cage forklift – will also feature in the in-house training.
The training centre within Rhenus' 258,000 sqft facility will also include six offices and a boardroom.
Rhenus Home Delivery UK's CEO Vinny Riley says: “The opening of the new academy is a first for Rhenus in the UK. It builds on our focus to deliver a best-in-class customer experience. As a company that represents many key brands in the sector, all of our contact with their customers must make a positive impression. The new centre represents our continued investment in and commitment to compliance, health and safety and customer service excellence.”
