The furniture industry is under growing pressure to improve delivery standards as customer expectations continue to rise, says logistics solutions specialist SmartRoutes. Late arrivals, missed time slots, and poor communication can lead to frustration and lost business. To stay competitive, companies are prioritising better logistical planning and proactive customer updates.
Many are adopting route planning platforms like SmartRoutes to make deliveries more efficient and transparent. Automated notifications keep customers informed at every stage, from dispatch to arrival, reducing uncertainty. Real-time tracking links let them monitor their orders, while electronic proof of delivery ensures a clear record of successful handovers, minimising disputes.
Flexible delivery options are also becoming essential, says SmartRoutes: "Customers want the ability to reschedule, choose time slots, and receive updates in ways that suit them. Businesses that offer this level of convenience create a smoother experience and build stronger relationships.
"With the right tools in place, furniture retailers can turn delivery from a potential pain point into a competitive advantage – ensuring reliability, reducing failed deliveries and ultimately, keeping customers happy."
