Ash Logistics is an authentic, fast-growing, quality-driven business, specialising in high-quality, two-man, white-glove deliveries of premium furniture and furnishings. The business enjoys a customer satisfaction rating of over 99.9% – as one customer comments: “If Carlsberg did deliveries ...”
Ash’s laser-like focus on high-end specialism has enabled it to build an enviable reputation, with business growing at an impressive rate. ‘Delivering Delight’ is one of the firm’s core values, and Ash says it has built client trust by ensuring excellence throughout many long-term partnerships.
Delivering Delight for brand names in furniture retail including Harrods, Ralph Lauren, Graham and Green, Cox & Cox, Atkin & Thyme, Rockett St George, Rose & Grey and Noa Home, many of Ash’s clients consider Ash Logistics as 'part of the furniture' (both ‘Delivering Delight’ and ‘Part of the Furniture’ have been trademarked).
Ash is obsessive about understanding and ensuring that it represents its clients’ brands and values to the highest level – allowing them to focus on what they do best – while a best-in-class bespoke industry platform maximises efficiencies at every level, and provides vital management information.
Always thinking outside the box, Ash Logistics prides itself on being a great listener and problem solver, continually working better and smarter to deliver an exceptional service, and ensuring its clients’ reputation and products are always in good hands.
Perfectionists at heart, Ash’s staff care passionately about the end-to-end customer experience, and strive to leave end-customers with a positive experience of their clients’ brand. And, going the extra mile, Ash offers its customers simplicity – if their requirements do not quite fit the norm, Ash says it is happy to work around them.
Ash Logistics owns an infrastructure of four depots across the UK, with daily internal line haul. Every customer is given the opportunity to provide feedback after receiving their delivery, and all comments are published unedited on the company’s website each quarter.
Finally, Ash Logistics is also an award-winning enterprise – it was recently named Most Enterprising Business and Best Business (overall) in the SME Hertfordshire Business Awards.
