BJS has been delivering all sorts of things for all sorts of people for over a decade, and while its fleet of vehicles has grown over the years, its impressive customer service foundations remain the same …
“The reputation of BJS is one of our most valued assets,” explains MD Harinder Singh. “Over the years, we have worked hard to build our reputation upon a culture of trust, developing strong, long-term relationships with both our retail clients and within the BJS team too, all underpinned with a powerful commitment to our primary value – integrity. As we strive to deliver excellence, our values remain at the heart of our approach.”
Each delivery team trains in a life-sized training academy – a unique way to hone home delivery skills – so when it comes to crossing thresholds for real, they are confident at tight corners and awkward spaces. This is why they have a less than 0.5% damage rate, and consistently high client feedback scores upwards of 97%.
Making it look so easy takes a lot of hard work from these teams. BJS sees its drivers as the heroes – they may not wear capes, but they are the face of both BJS and the brands they deliver for, and they do it with pride.
A back-office team may not be handling the deliveries, but are also crucial to the customer experience. Though BJS is a large operation, the company still understands the importance of the personal touch, and retains that with a team of highly trained office staff members who it says are proactive, reactive and always reliable.
As well as all the people and personalities that bring BJS to life, the business has invested heavily in IT, building “a high-performing engineering team where tech meets tenacity to ensure excellence in deliveries, every time”.
