Rhenus Home Delivery UK's operation is part of one of the world’s leading logistics specialists, Germany’s Rhenus Group. Whether providing transport, warehousing, customs clearance or value-added services, the family business ensures it prioritises customer needs at all times.
Gavin Boden, sales director, Rhenus Home Delivery UK, comments: “Everybody at Rhenus Home Delivery is overwhelmed to be the winning supplier in this category!
“Over the last three years we have been growing our business while maintaining our high standards of service. In the last year we’ve opened a brand-new, purpose-built 55,000 sqft distribution centre in Leighton Buzzard, which has allowed us to expand our network and deal with not only the surge in ecommerce business, but also successfully onboard several big-volume clients.
“Our business is like a big family – we’ll celebrate this one in style, and watch this space for more exciting news this year!
“For every logistics company, the last year has been a wild, wild ride, with many catalysts (Brexit, Covid, etc). Rhenus Home Delivery have seen some huge successes while dealing with the surge in demand. Obviously, we’ve felt the pain from the shortage of drivers and container limitations, but during this time we have increased our offer and improved our service levels. Not only that, but we also opened our new facility. Rhenus Home Delivery has most definitely arrived in the UK, and will take home delivery to the next level.
“As I mentioned, there’s some big news to come. While I can’t tell you everything, I can say that we’re well into launching a new training school for all of our driving crews. The Rhenus School of Excellence will be fully launched later this year, with a purpose-built facility which will offer our crews a mock-up house, including front door, hallway, stairs and different rooms for the crews to practice deliveries into the customer’s room of choice.
“On top of that, we are proud to announce that after successfully passing his CPC, Chris Mitchell, our transport manager, has acquired an operator’s license, and will be building and running our own fleet of trunking and delivery vehicles around the UK.
“Why do I think we won this award? During the last two years we’ve increased our visibility within the UK and onboarded some well-known brands, whilst maintaining our high levels of service – not many home delivery companies have either the resources or capacity to do that.
“Luckily, we are backed by a huge group who are happy to invest in growing the business, including putting the right people in the right places. We have invested in growing several different departments – customer service, quality control and client communication.
“But what we offer over and above all our competitors is that we understand the furniture industry. I have over 34 years’ experience within it, and the passion to make sure that our teams deliver (excuse the pun) a fantastic customer experience. We’re not just delivering furniture – we are delivering people’s dreams, every day.”
Read about the winners of Furniture News' inaugural Readers' Choice Awards in August's issue.
