“Having been voted Best Fulfilment Provider by the readers of Furniture News for the third year in a row is such an honour for us,” says the sales director of Rhenus Home Delivery (UK), Gavin Boden. “To be voted for by the readers means so much, because they are the people our service impacts every day.”
The UK arm of global logistics giant Rhenus Home Delivery has enjoyed another year of growth and rapid development, and achieving its third consecutive category win is a particularly proud moment for Gavin.
“From being in the furniture industry since I left school and dealing with consumers every day for the last 35 years, I know how critical it is to provide an excellent experience for them,” he explains.
“Most of the products we deliver are high-ticket products, with an emotional level higher than most other purchases. Therefore, we take great care to ensure each experience is a positive one, and that every customer is satisfied with their delivery. We go the extra mile to make sure that our customers’ needs are met, and that they know we are always happy to help. For me, receiving this award again signifies we have achieved a certain level of excellence, and that makes me very proud.”
Rhenus Home Delivery UK specialises in furniture delivery, and strives to ensure its customers enjoy a positive experience. “We have over 20 years of experience in the home delivery market, and have specialised in furniture for most of this time,” says Gavin. “We work with many big-name clients who have their own unique requirements and demands, and we pride ourselves on our ability to exceed those expectations.
“By refining our communication methods over the years, we’ve minimised wait times and ‘not home’ deliveries, while at the same time transitioning from dedicated delivery slots to choice-of-day delivery – to now offer next-day delivery – all contributing to an exemplary customer experience.”
Since opening its 260,000 sqft facility in Magna Park, Lutterworth – “contact us for a tour”, Gavin interjects – Rhenus is now able to offer next-day delivery on 95% of all UK deliveries, and provide tailored storage solutions for furniture retailers and manufacturers. It has also introduced its purpose-built training academy, The Academy of Excellence, which includes a mock-house with realistic staircase, lounge, bedroom and assembly zone. And there is much more in pipeline, says Gavin.
“Retailers have historically looked at the two-person home delivery market with the aim of finding the ‘best of a bad bunch’. The Rhenus Home Delivery UK team strives to be the best delivery partner within the UK, by providing the best service levels and fastest deliveries, as well as growing alongside our valued clients. As we expand our final-mile delivery hubs over the next three years, we’ll expand our delivery network, grow our own Rhenus fleet and continue to focus on training and development.”
