19 June 2024, 12:22
By Nick Waller Oct 08, 2013

Giving sales staff effective feedback

Does it often seem that regardless of how many times you tell your sales staff they need to improve a certain behaviour or statistic, your words fall upon deaf ears?

More often than not, the problem is that your message gets misinterpreted, says retail sales and service performance specialist Nick Waller, who encourages store managers to refine their feedback …

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