Aftersales product resolution platform Claimlane has announced €5.6m in Series A funding backed by Verb Ventures, Skagerak Capital and Vendep Capital, which will be used to accelerate AI agents built around each customer’s products, warranty policies, supplier agreements and workflows, helping brands and retailers resolve product issues across consumer and business relationships.
The investment comes as Claimlane accelerates its push into North America, now Claimlane’s largest market for new customers this year. With US sales opportunities up 150% YoY and newly created pipeline value doubling, the company is putting leadership on the ground – CEO and co-founder Anders Sommer has relocated to Austin, Texas to lead the expansion.
“The demand we’re seeing from US brands and retailers makes our next move clear – we’re investing in building a major business here,” says Anders. “With this funding, we’ll continue building AI agents that learn and handle complex aftersales workflows across the supply chain.”
Resolving a faulty product can involve a customer, retailer, supplier, manufacturer and repair partner, says Claimlane, which connects that process from end to end. Its network spans more than 20,000 retailers and brands.
Its AI agents are being developed to assess case information against each business’ policies and processes and help progress claims towards resolution, with human involvement where judgement is required. Over time, Claimlane plans to deepen its agents’ expertise in industries including electronics, furniture and outdoor equipment.
