Handling returns and warranty claims is a major headache for furniture retailers, says Claimlane – unlike smaller products, furniture returns take more time, cost more money, and involve more steps, and many retailers still use emails and spreadsheets to manage the process, leading to delays, frustrated customers, and lost revenue.
Claimlane says it helps retailers manage returns quickly and efficiently, with no more messy spreadsheets or slow claims.
Manual work slows everything down
"Without an automated system, retailers spend hours sending emails, updating spreadsheets, and chasing suppliers for answers," says Claimlane. "This wastes valuable time and increases the risk of mistakes. Slow claim resolutions also lead to unhappy customers, bad reviews, and lost sales.
Getting answers from suppliers takes too long
"Warranty claims often involve suppliers and manufacturers, but getting a response can take weeks. Retailers are left waiting, with no clear answers to give their customers. This lack of communication hurts the overall customer experience.
Unorganised returns cost money
"When returns pile up in warehouses without a clear process, they take up space and cause financial losses. Without a proper system, it’s hard to decide if an item should be refunded, repaired, or replaced. A faster process means fewer losses and better use of inventory.
A better way to handle returns
"Retailers need a simple solution that cuts down manual work, improves communication, and speeds up claim resolutions. Claimlane automates returns, warranty claims, and repairs– all in one place. Retailers can forward claims to suppliers with a click, track progress easily, and keep customers updated," Claimlane concludes.
