Since reading Traction by Gino Wickman, Steve Pickering, the ‘unorthodox’ CEO of independent bed retail chain Sussex Beds, has been captivated by the idea of personalised KPI dashboards for every team member in a business …
In the book, Gino introduces the concept of each person having one key number they own. This idea is powerful for several reasons:
Clarity and focus: Assigning each team member a specific Key Performance Indicator (KPI) eliminates confusion and ensures everyone knows exactly what they’re responsible for. This clarity helps individuals focus on what truly matters for their role and the company’s success.
Accountability: When each person owns a number, it creates a strong sense of accountability. They become directly responsible for tracking, improving and reporting on that metric, fostering ownership and commitment to results.
Empowerment: Owning a number empowers individuals to take initiative and make decisions that directly impact their metric. This can lead to increased engagement, creativity, and problem-solving.
One of the key drivers behind our IT systems overhaul in 2024 was to bring this vision to life. And, dashboard by dashboard, it became a reality, with everyone having personalised dashboards tailored to their specific roles and responsibilities. From sales to finance, marketing to operations, each person sees the numbers and key metrics that matter most to them.
They don’t just see their numbers – they own them.
Discover more of Steve’s thoughts here or listen to his podcast, An Unorthodox CEO
