IKEA has opened its 100th mobile pick-up point, following a successful nationwide roll-out. This popular service is free of charge for orders over £100 and costs £5 for orders below that amount.
Currently, almost 40% of IKEA’s total sales are made through online purchases.
To meet increasing demand, IKEA continues to strengthen its range of delivery and collection services, and the growth of IKEA’s mobile pick-up point network in partnership with Tesco is a key initiative in this strategy.
Customers can use the mobile pick-up service at Tesco stores by placing their order on IKEA.com, through the IKEA app or with the assistance of an IKEA staff member, either remotely or in-store. Orders are available from next-day and can be collected at a customer’s local participating Tesco store within one of two daily collection windows.
The scheme was initially piloted in 2022 before a national roll-out began late last year. Following the opening of the 100th pick-up point, IKEA plans to open an additional 100 pick-up points, with half of them due to open this year. Customers are already welcoming the new service, giving it a 91% customer approval rating.
Jakob Bertilsson, country customer fulfilment manager, IKEA UK, says: The opening of our 100th mobile pick-up point marks an exciting moment for our journey to become more accessible.
"As we continue to see a shift in our visitors’ wants to shop even more conveniently, we need to constantly develop and improve with better and more affordable services. Our ambitions to double our click-and-collect offering, combined with the strengthening of services such as IKEA home delivery, means we are now closer than ever to people in all parts of the UK.”
Simon Williams, Tesco’s assets and estates director, adds: “We’re always looking for ways to serve our customers better and help make their shop even more convenient. We are pleased to be working with IKEA to give their customers the option to collect orders from more of our stores. We are proud of this 100th click-and-collect point milestone and hope this continues to improve the shopping experience for Tesco and IKEA customers.”
Beyond mobile pick-up points, IKEA offers collection services through over 10,000 local DPD points, as well as same-day, free click-and-collect across all IKEA stores. Customers can also collect orders from 20 Shift self-serve lockers in London, while branded IKEA lockers at Tesco stores are being piloted in other parts of the country this summer.
All the pickup points are listed on IKEA's website, at IKEA Click and Collect Points.
